Privacy policy

1. Introduction

 

This Privacy Policy covers Open House Video Marketing Limited, trading as ShowWorx and its brands including Video Sherpa (collectively, "OHVM," "we" "us" or "our"). We provide online video creation, sharing and related services through our website, our branded applications for mobile and connected devices, and our embeddable video players.

 

By registering for, downloading, or using our services, you accept this Privacy Policy, which is part of our Terms & Conditions. We may modify this Privacy Policy from time to time. We will post any modified version of our Privacy Policy on www.VideoSherpa.com .

 

 

2. Age of Consent

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

 

3. Data We Collect About You

 

We collect information about you when you use our services. Collected information may include or reflect personal information that could identify you, as well as non-personal information. We refer to your information as "your data" for short.

 

Account Information

To create an account, you must provide a valid email address and password. If you choose to sign-up and/or authenticate using a third-party account (e.g., Facebook, Twitter), you authorize us to obtain account information from the third-party platform.

 

Financial Information

To buy an item, you may need to provide a valid payment method (e.g., credit card or PayPal account). Your payment information will be collected and processed by our authorized payment vendors. We do not directly collect or store credit or debit card numbers ourselves in the ordinary course of processing transactions. If we allow purchase through a third-party platform (i.e., in-app purchase), the payment method stored with the third-party platform will be charged.

 

Content

Account holders may create a profile and upload content such as videos, text, photographs, graphics, infographics and artwork.

 

Other Information You May Submit

You may submit data to us for limited purposes such as requesting customer support; answering a questionnaire; participating in a study; entering contests or sweepstakes; or signing up to receive communications from us or another user.

 

Automatically-Collected Information

We automatically collect certain types of data when you use our services, regardless of whether you have an account. This data includes your IP address, technical information about your device (e.g., browser type, operating system, basic device information), the web page you visited or search query you entered before reaching us, and your activities. We may track your activities using cookies and similar technologies. By using our services, you agree to our use of these methods as set forth in our Cookie Policy.

 

Physical Products

We collect your shipping address to send you products you have ordered. We may automatically collect data concerning your use of our video devices.

 

 

4. How We Use Your Data

 

We may use your data for the following purposes:

 

Identification and authentication: We use your data to verify you when you access your account.

 

Operating our services: We use your data to provide our services, process and fulfill orders, provide customer support, and to otherwise comply with our contractual obligations to you. We (and/or our third-party vendors) use your financial information to process purchases made by you.

 

Communicating with you: We use your data when we communicate with you (e.g., when we respond to a customer support or other inquiry).

 

Improving our services: We use your data to understand how our services are being used and how we can improve them. In general, we analyze aggregated data, rather than specific user data. We may, however, need to analyze a specific case to address a specific problem (e.g., a bug that affects only a few accounts).

 

Customizing your experience: We use your data to personalize the service to you. This may include remembering your preferences for language or volume or displaying videos that you might enjoy, based upon your viewing choices.

 

Exercising our rights: Where reasonably necessary, we use your data to exercise our legal rights and prevent abuse of our service. For example, we may use your data to detect and prevent fraud, spam, or content that violates our Terms of Service.

 

Legal compliance: We use your data where we are legally required to do so.

 

Protecting your information: Where appropriate, we may anonymize, backup, and delete certain data. We may use algorithms and other automated means to implement any of the above

 

 

5. Who Do We Share Your Data With?

 

We share data with third parties as follows:

 

As you instruct: We may make your profile and videos available to others as you instruct in using our services. We may share your data with persons to whom you have granted account-level access.

 

With your consent: We may share your data with third parties where we have obtained your express consent to do so. You may revoke these consents.

 

Authorized vendors: We may share your data with third-party vendors that help us operate our services, process orders, and comply with your instructions and our contractual obligations. This includes payment processors, content delivery networks (CDNs), cloudbased hosting services, monitoring services, email service providers, quality assurance and testing vendors, fraud and abuse prevention vendors, customer relations management (CRM) vendors, and shipment vendors.

 

Analytics: We may share your data with persons who provide analytics showing how customers are using our services.

 

Affiliates and advisors: We may share your data with our parent company, IAC/InterActiveCorp, and our auditors and advisors for planning, financial reporting, accounting, auditing, tax filings, and legal compliance.

 

Certain legal situations: We may share your data where we believe disclosure is necessary to comply with a legal obligation.

 

Aggregated or anonymized information: We may publicly disclose non-personal aggregated or anonymized information such as our number of visitors and registered users. We use reasonable efforts to vet vendors for their privacy and data security practices. We require that such vendors agree to protect the data we share

 

 

6. Legal Disclosures

 

We may disclose your data in response to official requests (e.g., court orders, subpoenas, search warrants, national security requests, etc.) ("requests") that we receive from government authorities or parties to legal proceedings

 

We may share your data with potential transaction partners, advisors, and others in the event our company is, in whole or part, acquired by a third party. In such case, we will use reasonable efforts to require the acquiring entity to comply with this Privacy Policy

 

 

7. Data Retention

 

We retain your data for as long as you have an account. When you close an account, we will delete its content, including its videos. We may retain logs of automatically collected information (for internal analytics); your email address; your tax information; communications with you; and your transactional information (for auditing, tax, and financial purposes). When we no longer have a business reason for retaining data, we will delete or anonymize it.

 

We retain deleted videos on our servers for a short period in case you wish to reverse deletion. Once we delete a video, we may not be able to recover it. If you have previously made a video public, the video or its thumbnail may be discoverable in a search engine's cache for a time. We have no control over search engines.

 

If we receive legal process pertaining to your account, we will retain your data for as long as we in good faith believe is necessary to comply with the legal process. Similarly, if we believe that your account has been involved in wrongdoing, we may preserve your data to defend or assert our rights.

 

 

8. Communications from Us

 

By creating an account, you consent to receive emails from us.

 

 

9. Protecting Your Information

 

We use physical, technical, and organizational security measures to safeguard your data from unauthorized or accidental disclosure. Despite these efforts, no information system can be 100% secure, so we cannot guarantee the absolute security of your information. Users also have a role to play in keeping their data safe. We encourage you to use a unique and hard-to-guess password for your account and to not share it with others. You should only grant access rights to people who you know and trust, and, even then, you should be careful in granting all access rights. You should monitor your account regularly. If you believe that someone has gained access to your account without your permission, please contact us immediately so that we can investigate.

 

 

10. Third Party Services

 

We may provide links to online services that we do not own or operate. These services fall outside of this Privacy Policy and we have no control over the data they collect. For example, if you click on an advertisement, you may be taken to the advertiser's website. Once on a third-party site, your data may be collected by others. We encourage you to read the privacy policies of such services before using them.

 

 

11. Location of Data

 

OHVM is based in the Ireland. We provide services globally using computer systems, servers, and databases located in the European Economic Area. When you use our services from outside of this area, your information will be transferred to, stored in, and processed in the EEA.

 

 

12. GDPR

 

It is our policy to comply with the EU’s General Data Protection Regulation (GDPR).

 

As a user, you have the right to: opt out of non-essential cookies (see our Cookie Policy); access, correct, delete, restrict, or object to our use of your personal information; be forgotten; port your data; and withdraw consents. We enable exercise of these rights primarily through our services (which we reserve the right to modify). For example, we allow users to change their information, download their videos, and close their accounts. We also fulfil our obligations in response to direct requests. We will endeavor to process requests within one month. Please note that we may not be able to comply with requests to the extent that they would cause us to violate any law or infringe any other person's rights. We reserve the right to request appropriate identification. We will process requests free of charge unless they would impose an unreasonable cost on us.

 

If you have a request, complaint or inquiry, please contact our Data Protection Officer at the address listed below. We are committed to working with you to obtain a fair resolution of any issue. You also have the right to file a complaint with the supervisory data protection authority of your jurisdiction

 

 

13. How to Contact Us

 

Please contact us at Open House Video Marketing Ltd 10 Cuan an Oir Kinvara Co. Galway Ireland H91 PT6D hello@videosherpa.com

LINKS
ABOUT

hello@videosherpa.com

T: +353 87 252 8160

The Portershed

Eyre Square

Galway

Ireland H91 HY51

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